Organizational Citizenship Behavior Checklist (OCB-C) 42-Item

Once or twice per month

Once or twice per week

1. Helped co-worker with personal matter such as moving‚ childcare‚ car problems‚ etc.

1 2 3   4   5

2. Picked up meal for others at work

1 2 3   4   5

3. Picked up or dr‎opped off co-worker at airport‚ hotel‚ restaurant‚ etc.

1 2 3   4   5

4. Drove‚ escorted‚ or entertained company guests‚ clients‚ or out-of-town employees.

1 2 3   4   5

5. Took time to advise‚ coach‚ or mentor a co-worker.

1 2 3   4   5

6. Helped co-worker learn new skills or shared job knowledge.

1 2 3   4   5

7. Covered a co-worker’s mistake.

1 2 3   4   5

8. Helped new employees get oriented to the job.

1 2 3   4   5

9. Lent a compassionate ear when someone had a work problem.

1 2 3   4   5

10. Bought Girl Scout cookies or other fund raising items from a co-worker (or their child).

1 2 3   4   5

11. Used own vehicle‚ supplies or equipment for employer’s business.

1 2 3   4   5

12. Lent a compassionate ear when someone had a personal problem.

1 2 3   4   5

13. Lent money to a co-worker.

1 2 3   4   5

14. Contributed and/or sent cards/flowers for co-worker birthdays/special occasions.

1 2 3   4   5

15. Lent car or other personal property to co-worker.

1 2 3   4   5

16. Changed vacation schedule‚ work days‚ or shifts to accommodate co-worker’s needs.

1 2 3   4   5

17. Offered suggestions to improve how work is done.

1 2 3   4   5

18. Offered suggestions for improving the work environment.

1 2 3   4   5

19. Finished something for co-worker who had to leave early.

1 2 3   4   5

20. Helped a less capable co-worker lift a heavy box or other object.

1 2 3   4   5

21. Came in early or stayed late without pay to complete a project or task.

1 2 3   4   5

22. Helped a co-worker who had too much to do.

1 2 3   4   5

23. Volunteered for extra work assignments.

1 2 3   4   5

24. Took phone messages for absent or busy co-worker.

1 2 3   4   5

25. Tried to recruit a person to work for your employer

1 2 3   4   5

26. Worked weekends or other days off to complete a project or task.

1 2 3   4   5

27. Informed manager of co-worker's excellent performance.

1 2 3   4   5

28. Brought work home to prepare for next day.

1 2 3   4   5

29. Volunteered to attend meetings or work on committees on own time.

1 2 3   4   5

30. Developed extracurricular activities for co-workers (sport team‚ etc.)

1 2 3   4   5

31. Said good things about your employer in front of others.

1 2 3   4   5

32. Gave up meal and other breaks to complete work.

1 2 3   4   5

33. Brought candy‚ doughnuts‚ snacks‚ or drinks for co-workers.

1 2 3   4   5

34. Organized office celebrations for holidays and co-workers' birthdays‚ retirement‚ etc.

1 2 3   4   5

35. Volunteered to work at after-hours or out-of-town events.

1 2 3   4   5

36. Volunteered to help a co-worker deal with a difficult customer‚ vendor‚ or co-worker.

1 2 3   4   5

37. Gave a written or verbal recommendation for a co-worker.

1 2   3   4 5

38. Went out of the way to give co-worker encouragement or express appreciation.

1 2   3   4 5

39. Decorated‚ straightened up‚ or otherwise beautified common work space.

1 2   3   4 5

40. Spent extra time helping a co-worker prepare/edit/rehearse a presentation or paper.

1 2   3   4 5

41. Assisted a co-worker with device or equipment such as computers‚ copy machines‚ etc.

1 2   3   4   5

42. Defended a co-worker who was being "put-down" or spoken ill of by other co-workers or supervisor.

1 2   3   4 5